I can only click on the Email tab. Thanks a lot. . Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. But not sure what is causing the macro to not find the email template. this blog is beneficial and great information to share with us. Cloudy Technical Team is correct name wise for both the record type and the process. Skip Main Navigation. Did you create a new console? Alas, fingers crossed for the next challenges. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Don't be worried if you are updating several page layouts plus the console app. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Could you share what you have for your dashboard/report/etc and I'll take a look! And I've included milestone tracker in the page layout. Ensure you create the Cloudy Weather Resolution automated action. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Already on GitHub? Did you perform any particular action to get the email available on the console ? Service Cloud Consultant Certification Guide & Tips Are you using a Dev org or a playground generate from Trailhead? I had figured that out in order to build the macro. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I have enabled the knowledge user check box in the user profile. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Grab a pen and paper. I usually visit your website and I always learn something new from here. nay help is much appreciated. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. You also get personal insight into the life of a Trailhead Baby! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. A mistake I have made many times as well! MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. You do not need an overflow assignee, but you will need two queues. It's a status. Tonight's challenge involves the creation of two processes. Wait 24 hours then re-create the process. * Able to be used on a profile level? Look at the page layout again- there is another item you will need to add. I am getting this below error. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Ask Question Asked 2 years, 8 months ago. I am glad that you figured it out. You, my amazing reader, get more than tips for a Salesforce Superbadge. Would you like to share a few more details on how you currently have things set up? I wish I had a good answer for you! http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I'd bet that the solution is to "clone" not rename. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. The key word is "rename." Sorry . Which Trailhead Superbadge Is Right for You? | Salesforce Ben "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned Look at the page layout and enable knowledge. When I made mistakes, I simply reverted to the last saved version. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Thanks, Michal. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. This comment has been removed by the author. Select edit page4. Even clicked edit and save for the profile after changing console settings. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Save & Activate.That helped me clear that error. Help with Superbadge Service Cloud Specialist step 4 Intermediate case users can access both lists of cases. Book Now. I'd just give it 24 hours then recheck the challenge. Luckily, the macros module was very fresh in my mind. Trying new things- my baby brother practiced crawling through a tunnel. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I removed those and then the trailheadapproval was there. "Im not able to add instructions in the macro. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Tips for Passing the Service Cloud Specialist Superbadge Ensure Agents have access to Knowledge when viewing a Case". advanced apex specialist superbadge solution May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Go to a case- check the Status options. I have read every message I can find and have double and triple checked everything I can think of. "Wrong Queue" is not a queue. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. please verify. It's likely something simple like an extra character. I am not sure what I'm doing wrong? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. This comment has been removed by the author. Ensure Agents have access to Knowledge when viewing a Case." But I have created this Data Category, so I'm not sure what the issue is. I'm not sure I would have figured that out if I didn't stumble across this forum. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I'd try this- Delete the current process. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you!
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