Support : Vivid Seats Customer Support So I quickly attempted to purchase another ticket. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I tried calling two hours before my event as the tickets never arrived. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I paid $322.17 for 3 seats. These people are thieves and liars. Chicago, IL 60606-0606. I specifically chose a section my whole group is in. We absolutely value your feedback and apologize for the stress this may have caused you. I had a great experience. Yes. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Got us a great deal on our tickets love this company. Customer service told me they will not help me because I already accepted the tickets. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Leave the paper at home! Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. The following is a chronological timing of the events that occurred: Top 2,153 SeatGeek Reviews - ConsumerAffairs Couldnt cancel that ticket either. I was terrified that I would not receive my tickets. Our content is intended to be used for general information purposes only. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Vivid Seats $7.5M Event Cancellation Class Action Settlement Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Marvin J was a great help to me in getting my tickets when n the website wasn't working. I simply want a partial refund because I feel that is fair. Vivid Seats - Home - Facebook Barbara, who is my agent, was absolutely the best that you could have. We assure that you and your partner will be able to sit together. We spent $700 and had our experience ruined for really no good reason. Vivid Seats is as legit as ticketing sites come. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Called customer service and she said we have to fill out a form and wait. It is a safe and secure process. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I will always use vivid seats when getting my tickets. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. All I got was a run around, excuses, and finally no response what so ever. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. only our *Volume Resellers* are allowed to re-sell tickets. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I bought tickets 2 months in advance. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. 10.1K Ratings. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay B. Berlinda G. Today , California. All for the seller, not for the customer. They refuse to give refunds for anything. He was very knowledgeable and courteous. Order number [protected]. Then allows the seller to change the date to the day of the event. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Please do not purchase tickets through Vivid Seats - Tripadvisor VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. First received an e-mail asking me to call because there was an issue. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. VividSeats has B rating with the BBB.org as of September 2022. Agreed! The buyer is responsible for these costs. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. It is never our intention to make our fans feel this way. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. How reliable is vivid seats? Explained by Sharing Culture is vivid seats legit - Tecdud.com I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! 5 Weeks later changed their policy!!! The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Abel helped me and made the process easy. All they say is their sry, well so am I! The 21st was spent on the phone trying to aquire our tickets. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. If you have any additional questions, we encourage you to reach out to our online support team on social media. They are aware of this issue. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). We were also told that the tickets would show up within 48 hours on the event. Spent all week leading up to the event trying to call only to get the worst support ever. Vivid Seats gets you the best seats in the house | CNN Underscored Its not right that they say they have no control over the seller. Is Vivid Seats Legit? Review, Comparison & Alternatives Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. This is clearly a loophole being used often by venues to protect these ticket scammers. Despite very different reviews, the site is very popular not only in America but also abroad. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. For more information about reviews on ConsumerAffairs.com please visit our Unsubscribe easily. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I was purchasing 3 tickets and wanted to make sure we are all seated together. These seats sell for $35.00 each. How has everyone's experience been with Vivid Seats? : r/phish - reddit Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com We could not access or find on Ticketmaster and vivid customer dis-service. Suite 800. With 30 mins. Wed, 11 May, 2022 at 5:09 PM. I do expect a refund of the differance that the seats should sell for. They take your money, and you have no valid tickets. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Avoid this site and their markup fees! Vivid Seats Review Summary. The agent will be able to grant you a refund if your scheduled event has been canceled. Patient, reassuring, and kind -- why I will use this entity again! Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. SO basically, they lied in the e-mail, and lied that replacements were offered. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Great service. and their online chat system is useless. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats I do expect a responce and an apology for this overcharge. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I was going to the AFC championship game and bought a parking pass from Vivid Seats. The office is amazing. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. It went to automated system and never got a person to talk to. "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews Vivid Seats Culture | Comparably Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse .
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