- edited I have details about my terms with shipping, returns, freight shipping, and refunds. Just go to the ResolutionCenter and let us know. Tip If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. You know its interesting that the post I read before yours says eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). If you havent received an item, we usually refund your money immediately via PayPal. Print an eBay return label Tip interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. and another item where the item returned was not the part I sent. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. In this case, I just try to do damage control. Do I need to pay extra for the eBay Money Back Guarantee? I first got into buying and selling items when I was 16 years old, and have been hooked ever since. In some cases, we may automatically accept a return request on your behalf. Read the complete details about the eBay Money Back Guarantee. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. I have learned that none of my items are shipped without insurance. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. I have been selling on eBay for 23 years and I do not accept returns and never have. How long should I give a seller to fix the problem before I contact eBay? Covers your purchase price plus original shipping on virtually all items. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. This may sound like overkill to you, but stay with me while I explain! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So having a returns policy can give you a competitive advantage. See the table below for guidance on issuing a partial refund. All Rights Reserved. Ifyou use an eBay returns label, tracking details areautomatically uploaded. If the item is returned used or damaged, you may qualify to issue a partial refund. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If youre a reseller in 2023, you can find deals on items in many places. Check out how to file a damage claim with FedEx if your item gets damaged. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Your order guaranteed or your money refunded - eBay 1. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Another measure to cover yourself in the rare instance you get a return request. Good luck! Since last Fall, a Top Rated Seller does not need proof. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. If your item hasnt arrived, or isnt as described,let the seller know. My second reason for taking photographs of the items I ship? eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Regardless of the outcome, will the buyer be able to leave negative feedback? This is something I have saved as a document and I just copy and paste it into all of my listings. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Take a front, back, side, and inside view of your item. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. Read our most popular questions and answers about handling return requests from your buyers. My desire is that they get more than they are expecting! We have several policies built into our business model that protect us from having to return items. You can even notate it in your description when you list anything that might be wrong with the item. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. eBay gives this MBG for Australian and International buyers, however . If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay This months episode of the eBay Seller Spotlight podcast is live! And this is my fault? ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Take good photos with good lighting from every angle. The seller covers the cost of the return. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. Honestly, this is one of those lessons I have had to learn the hard way. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If you choose to use your own carrier, we recommend using a tracked service. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. You won't be able to re-open the request once it's closed. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. There are several ways you can send an item back to the seller. (MBG). A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Return shipping for buyers | eBay Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Good luck and sorry you encountered this circumstance. More shipping tips from your fellow sellers! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Couldn't tell you if it helps but it doesn't hurt. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Whether you need to accept the return depends on their reason for opening the return. You can chat with other sellers about anything to do with running a business on eBay. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. So the buyer gets 6.50 from eBay. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Be accurate in your listings, it will save you money and a headache in the long run! How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! eBay Business Equipment Purchase Protection. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Enter a return merchandise authorization number, if you use them. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. I try to get them to give me the reason for the return. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . Return Claim "Not As Described"? What Do You Do? - eBay NOTICE: 3D glasses are all different and must have a compatible TV set to work. Is there anything you can do? When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". You'll receive the return shipping label credit on your monthly invoice. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Make a point to take action on your listings to avoid unwanted returns. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. This will get them to move the decision in my favor and pay out the damage coverage. However, it does happen and when it does, I have to deal with it as best as I can. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. eBay Business Equipment Purchase Protection. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. And dont waste time taking packaging pictures resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. I sent him a message apologizing and requesting more information and photographs of the damage. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Choose Print label. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Another sale previously had the buyer claim an item was defective when I know it was not. You'll also be responsible for covering return shipping costs. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. The eBay Money Back Guarantee is not a product warranty. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Still, it wouldn't really matter what you put in the description. 01-08-2020 In most cases this is true. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Youll hear from us within 48 hours. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. naM fo elsI. If you want to start your own business, the reseller business model can be a great place to start. There is a big reason for this. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. How to use your eBay earnings to purchase shipping labels. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. moment, Oh, Ship! Then and only then you give a refund for the item. You accept returns in your policy, and the buyer changed their mind about a purchase. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing.
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