Listen to this weeks podcast to hear sourcing methods from a seller! Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. They may even provide photos of the broken item. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Check all items upon receipt. It also looks like the original label is a printed label, cut out and then taped on. I sold 4 of the same items. Press question mark to learn the rest of the keyboard shortcuts. CHAPTER XIII. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Press J to jump to the feed. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. This time, I accidentally sent an ebay buyer the wrong item. This sounds exactly like the issue Im having! If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Visit the nearest USPS location and fill out a request form. The item is missing parts or features, and this was not disclosed. So eBay accepted the return. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. She may have forgotten she purchased this one as well but from you. You can always appeal later. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I lost my appeal. 04:02 PM. Learn how your comment data is processed. To get a refund from USPS, your eBay buyer can: Submit an e-form. Is it possible they received it from another seller? It certainly looks a much darker top in the listing. Well tonight I received the above email. What's the return address? Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Please Help! Put your blame where it belongs with Chinese sellers! I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Did you try talking with the buyer? Unfortunately for you, the item is a replica of the one you sent. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. The item's condition was misrepresented. Remember to be persistent when you are in the right and can prove it. Contact postmaster and file mail fraud. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Case in point; I sold a wallet described as new in the box recently. The scammer will ask for the victims gift card number to use as payment. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. I never sold a necklace on ebay period, and never saw that one in my life. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. There is no way to dispute a transaction once its finalized in this way. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. 26-05-2020 If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Never saw it in my life. 05:05 PM. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Yes it would add cost. They can claim the item was not received, claim a refund and make off with the expensive item. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Answer (1 of 4): Hi. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. I will report this to the post master. Parcel comes back, buyer is less than helpful, I refund, get a neg. Buyer pretended the item/ring was not as listed. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Same thing just happened to me and I was able to keep the earning. You can ask the customer to return the item, but he has no legal obligation to do so. E bay in many cases are making more profit than the sellers. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. As per the returns policy you are within your rights to refuse it. Most of them are happy new year banners being returned in Febuary. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. For more information kindly send . When a buyer wants to return an item and be issued a refund, here is what you do first. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. The buyer received the wrong item. The buyer then tried to repeat that same scam several times. @deala0621:There's no point in contacting Canada Post, or USPS. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. I guess it depends on whether the item they are sending back is worth paying the shipping on. Plus get a receipt from USPS. Am I going to be screwed out of $55? 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Its just getting worse, sadly. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Attached is a picture of a side buckle and the package with address label. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Select Order Not as Described. So supervisor said I will close the case in your favor. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Sucks!! Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. He immediately cancels the order and requests a refund. FedEx. I think the label on top is Canada Post's label they put on once it enters their country. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on You take pics of box, item and serial number? Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Create an account to follow your favorite communities and start taking part in conversations. It seems I have no time to inquire. What if the buyer is not trying to rip you off but simply made a mistake? It's so unfair to write eBay sellers off like a bunch of cheap scammers. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Did you include the reference number on the label? I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. As seller, here are a few things you can consider before selling to buyer with little or no feedback. How were you able to call eBay? Always think like a big retailer. Offer to send him a return shipping label. I also ask if you have me mixed up with another seller you've purchased from recently. They will call the number you have on record for this account, so make sure that's correct before you start. 04:18 PM There is undisclosed damage to the item. If so, it's definitely not a package I've sent out. It expressly says this in the PayPal Seller Protection terms. They then go to Etsy and order the item from me at full price using a suspect credit card number. I have had a few people say they didnt receive their orders when I know I sent out to all of them. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. What's the tracking number? Message 1of 30 Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. This has happened a couple of times to us over the years, all part of selling on line Im afaid . A little detective work might find the answer. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. I had to help my mom submit a dispute through eBay, as a buyer. Record any serial numbers or unique codes. I told them to send it back to me and I'll give them a refund. People are getting desperate, violent and all kinds of other things lately. The most common dispute for a scammer is the "not as described" dispute. 09-10-2020 I dont understand why he thought that she wouldnt notice? I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. "That picture shows different items rather than what I sent. There is one more scam that I have had to deal with. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Anytime I can create with the Stardream line, I jump at the . Gift card scammers reach out to victims by phone, email, or social media. I did became a pain with calling everyday and today calling 5 times. Zero money was left over. This is a type of blackmail. The buyer confused me with another seller. 26-05-2020 Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Two moths ago, a parcel comes back. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I had been using half sheet sticky labels for almost a month before sending out this order. But at least it was worth somewhat close to what the item I sent them was worth. 26-05-2020 After completing the sale normally, the seller will post the package with the correct address but the wrong name. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Report the buyer. The email will state that the payment will be released to you once you have proven that the goods have been sent. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Ebay claimed that the item was in "different condition". I have 100% seller feedback. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. In this case, the purchase may be completed without flaw. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. But the fact that she specifically took a photo of the top tells me it was meant for me. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. The buyer could be lying. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 05:49 AM. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. I can send to any other email address OK.We'll move all . Once I listed a new in box item as white when it was really blue. The unofficial eBay subreddit. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. For example, they may ask for cash, bank transfer, check, money order or even gift cards. 2. If they do then you have to either refund or call eBay and try to make your case. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Those labels are a lot bigger and I never cut them to a smaller size. Am I protected against negative feedback in this scenario? I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. eBay somehow refunded the buyer automatically when the return was delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Refund, repair or return. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. You must be new here, in this sub anything and everything is a scam ;).
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