Patients and visitors guide

For your health and for the safety of your patients, we would like to provide a safe and secure environment so please follow our instructions:

1- Follow our visiting instructions as follows:

  • Visiting hours at the Hospital are from 9 am till 9 pm daily.
  • Visiting hours at special departments such as emergency, delivery and intensive care unit (ICU) are set by the in-charge or their deputies following the department’s policy as well as the hospital’s laws and policies.
  • Hospital’s main entrances close at 11 pm daily.
  • Visitors are not allowed to enter from the emergency main entrance after 11 pm.
  • For your children’s health, please do not accompany children under twelve years old.
  • Children visiting must be accompanied by adults at all times. Their visit should be limited and approved by the treating physician or by the healthcare providers.

2- Please do not bring food or drinks to your patients. However, if it is a must, please coordinate with the nutritionist before bringing food in order to discuss the quantity and quality of food based on the physicians’ instructions and the patient’s diet plan. However, if food is brought without getting the nutritionist approval.
3- Our hospital is a free of smoking eniviroment
4- Please stay quiet and keep the hospital clean.

Instructions on How to Use Patient’s Identification Band

  1. Patient’s identification band is put on upon admission.
  2. The bracelet contains patient’s full name, treating physician’s name, admission date, medical file number and the patient’s age.
  3. If you had to remove the identification band from your arm, it has to be worn on the other arm.
  4. Please do not remove the identification band.

Date of admission:
It is advised to arrange previously and chose the admission date and time, with the exception of the emergency cases.

Arrival Time:
You can contact the admission office one day prior to the date of admission, to confirm the date and the time. And to give you hospital directions if needed.

Examinations upon admission
If it is decided by your physician to have some laboratory tests or certain examinations on the day of admission or before the operation please come to the hospital before eight o’clock in the morning.

Insurance company approval
Many insurance companies require prior approval before admission to the hospital, especially in non-emergency cases, so please check with the insurance representatives at the hospital to get the approval of your insurance company and to be informed about the costs of any services your company doesn’t cover.


  • Clothing
    The hospital provides you with special clothing aligned with the daily needs during your hospitalization, but you can bring your sleep wear if you like. Please note that the hospital doesn’t provide laundry washing or ironing services.

    2. Personal Belongings
    The hospital provides you with everything you need from daily necessities such as soap, shampoo, tissues, shaving machine and you can bring your personal belongings if you wish. Some insurance companies doesn’t cover this service and so this wouldn’t apply to them.

    3. Medical Personal Belongings
    You can bring your glasses or dentures or your hearing aid and put them in an envelope or in a box inside one of the drawers next to the bed when you are not using them.

    4. Medications and Medical documents
    If you are taking any medications before your admission to the hospital, please bring them with you in their packaging because it’s important to inform your treating physician about them. The attending nurse will take them from you and return them upon discharge.
    Please bring all your medical reports, laboratory and radiology results specially those related to your current medical condition in addition to any other medical documents related to previous health condition.

    5. Financial and Identification documents
    You should bring your health insurance card, in addition to the approval of the insurance company, as well as your ID card or passport.


Please do not bring any valuable belongings such as large amounts of cash, jewelry, expensive watches, mobile phones or laptop and if you’re not able to send your valuables home the nurses will document these belongings and put them in a private lockbox until you are discharged from the hospital.
The hospital is not responsible for the loss of any of your valuable belongings that are left in your possession.

Blankets and beddings
The hospital provide all rooms with towels, blankets and other furniture required, so please do not bring them with you as it is prohibited by the hospital  for infection control issues.

Electrical Devices
For safety reasons, please do not bring any electrical devices with you, such as hair dryers, iron or heaters. Only battery operated devices are allowed.

Smoke or Fumes:
The hospital has smoke detectors everywhere, which are connected to the fire alarm system, so please do not bring with you any devices that emit fumes in order to avoid the occurrence of fire or activation of the fire alarm system leading to inconvenience for the patients or visitors.
Smoking is prohibited in all areas of the hospital.


  • Room’s Distribution
    Your room and department will be determined upon your admission according to your medical diagnosis and the availability of beds and rooms.
  • Room types available at the hospital:
    Day case, 3rd class, 2nd class, 1st class, double suite, Critical Care Unit (CCU), and Neonatal Intensive Care Unit (NICU). The patient can chose the type of the room they like to stay in, if it wasn’t available the hospital will try to provide it as soon as its available.
    Your treating physician recommendation and your medical status will determine the type of your room at first place, unless there is no medical recommendation you have the right to decide and choose your room.
  • Your Bed
    All hospital beds are operated electrically, when you arrive to your room the nurse will instruct you of how to use the bed properly were you can control all the functions of the bed electronically.
    The hospital bed may be narrower than your bed at home and has side rails to help you modify your sleeping position and to prevent falling during your sleep at night or during the daytime, especially after surgery or if you are under the influence of certain medications.

    Room Temperature
    All the rooms are centrally air conditioned and if you wish to modify your room temperature please inform the nurses in your department.

  • Nursing Call
    The nursing call is located at your bed side, when you press it, it will ring at the nursing station and a light above your room door will be indicated so that the nurse will respond to your call as soon as possible.
  • Television
    All rooms are equipped with TV screens broadcasting many TV channels. Please keep the volume low and turn the TV off when you sleep.
  • Telephones
    All rooms have telephones except in the intensive care units, patients can receive phone calls in their rooms at any time.
    You can make any internal call by entering the number directly, local calls can be made at any time in first class rooms and royal suites by dialing (9) then the number you want.
  • Leaving the room
    For your safety please inform the nurses before leaving your room for any reason to check if your physician has approved your leave, and to assign one of the staff to help you and accompany you during your way out of the hospital. And please fill and sign the “Approval to leave Form”.

    At Night
    Please ask for nursing if you want to leave your bed during the night, the surrounding environment and the medications you are taking may affect your perception and mobility status, the nurse will respond immediately to the nursing call and come to your room to assist you as needed.